Privacy.

What we collect on this website, why, and what you can ask us to do with it.

Who we are

Jidova is operated by [LEGAL ENTITY NAME], [REGISTERED ADDRESS], Bengaluru, India. Contact: hello@jidova.com.

What we collect

Booking form: your work email, company, country, role, team size, industry, when you would like to start and, if you choose, a short note about your routine work.
Jidova Desk chat: the chat is an AI assistant, and its answers can contain mistakes; Sunny confirms prices and scope in writing. The messages you type are sent through our server to an AI service provider so it can reply. We do not store a transcript, and your messages are not used to train AI models. If the AI is unavailable, set answers run in your browser and nothing is sent. If you choose "Leave a question", we receive your email address, your question and the page you were on, so Sunny can reply.
Emails you send us: whatever you include.
Technical data: our host keeps standard server logs (IP address, browser, pages requested) for security, for a short period.

Cookies

This site remembers your currency choice and your cookie choice in your browser. Nothing else is stored unless you agree.

If we run advertising, we ask before loading three measurement tools: the Meta Pixel (Meta Platforms), the Google tag (Google) and Microsoft Clarity (Microsoft), which records anonymised scrolls and clicks so we can see where the site is unclear. They tell us whether visitors who came from our ads booked a call, so we can improve the ads. They set cookies and send Meta and Google your browser details and the pages you visit here. If you choose "No, thanks", they never load. You can change your choice at any time with "Cookie settings" at the bottom of every page.

Why we use it

To reply to you, prepare for and hold the call you asked for, and keep a record of our conversation. We do not sell your data or use it to train AI models.

Who else sees it

These providers process it on our behalf:

FormSubmit and Formboost deliver your booking-form answers and chat questions to our inbox.
An AI service provider writes the Jidova Desk chat replies from the messages you type.
Google (Google Calendar for booking, and email). The calendar on the booking page loads only when you press "Show available times"; Google may then set its own cookies.
GoDaddy hosts this website, Netlify runs the server that passes chat messages on, and Cloudflare's cdnjs service delivers the animation library the home page uses. Both receive your IP address and browser details when the page loads.
Meta and Google ad measurement, only if you accept it (see Cookies).

We do not share your data with anyone else unless the law requires it.

Transfers outside India

Some of these providers store or process data outside India, including in the United States. For visitors in the UK and EU, they use the standard contractual clauses approved for such transfers.

Legal basis (UK and EU visitors)

Booking form, chat questions and emails: to take the steps you asked for before a possible contract. Server logs: our legitimate interest in keeping the site secure. Ad measurement: your consent, which you can withdraw at any time.

How long we keep it

Enquiries that do not become work: up to 12 months, then deleted. Client records: as long as the contract and the law require.

Client work

When we build workflows for a client, the client's data stays in the client's own accounts and tools. We act as a data processor under a written agreement and keep no copies after handover.

Your rights

You can ask to see, correct or delete your data, or withdraw consent, by emailing hello@jidova.com. In India this is under the Digital Personal Data Protection Act, 2023 and its Rules; in the UK and EU under the GDPR. We reply within 30 days.

Grievances

Grievance contact: Sunny Khaneja, hello@jidova.com. If you are not satisfied with our reply, you can complain to the Data Protection Board of India, or in the UK to the Information Commissioner's Office, or in the EU to your local data protection authority.

Changes

If we change this policy, we update the date at the top of this page.